The HOST
Home/Villa management/Guest services and villa concierge

Guest care · Bali

Guest services and villa concierge

Good guest care is what turns one booking into a five-star review and a repeat stay, and it is the part of villa ownership that ruins evenings. For the villas we manage, every guest has a person to write to, around the clock, and owners never take the call.

Free villa assessment · 20% commission on actual revenue, nothing fixed · reply within hours

In detail

24/7 guest line and arrival

Every booking gets a WhatsApp contact before arrival. Airport pickup can be arranged, the villa is opened by a host who walks the guest through the house, and questions from the first night onwards go to our line, staffed in Bali day and night. Late flights, a lost key, a fuse at midnight: handled by us.

In-villa services and partners

Private chefs, massage and spa at the villa, drivers and day tours, surf lessons, celebrations and flowers, laundry and babysitting through partners we have used for our own villas. Guests pay the partner; where a partner pays us a referral fee it is shown in your report.

Handling issues and complaints

Problems during a stay are fixed during the stay, not argued about in a review. The team is authorised to act within a set budget, the owner is informed of anything above it, and compensation follows a policy agreed with you in advance.

How guest care protects your reviews

Reviews are asked for at the right moment and answered every time. The average rating of our villas is shown on each villa page with the review count, straight from our booking system, so guests and owners see the same numbers.

Owner-first terms

20% of actual revenue.
Nothing fixed.

We earn only when you earn: a single 20% commission on the bookings your villa actually makes. No monthly fee, no onboarding fee, no markup on repairs.

See what the 20% covers
  • 20% on real revenue, nightly and monthly alike
  • Expenses pre-approved and shown with receipts
  • Your villa, your rules: owner stays, house limits, floor price
  • Direct-booking site cuts platform fees on part of bookings
  • Clear exit terms: leave if we do not deliver

Guest reviews

What guests say about villas we manage

Guest via Booking.com★★★★★ 2026-09-17

Preciosa villa de lujo, moderna. Iwan, muy amable, nos dio todas las indicaciones necesarias; siempre disponible y atento, la villa, súper limpia. Muy cómoda ubicación.

Guest via Airbnb★★★★★ 2026-09-14

The place is very beautiful, in a quiet region. All bedrooms are suites with a neat decoration, clean and with amenities. Pool is nice and clear. Eva was super proactive and very communicative, easy to talk and always helping.

Guest via Airbnb★★★★★ 2026-09-12

We had a great stay at this villa and really enjoyed our time there. The villa is beautiful, comfortable, and in a great location in Canggu. It’s very close to the beach, with plenty of restaurants, cafés, beach clubs, and other places nearby, which makes it a great choice for anyone looking to stay in Canggu. The host was also very responsive, helpful, and easy to communicate with throughout our stay. Everything we…

Guest via Airbnb★★★★★ 2026-09-07

宿はとても清潔で、サヌールの大通りにも出やすい立地でした。 幼い子供のためにベビーベッドも貸し出してくださり、プールも消毒されていて、安心して過ごすことができました! ただ宿の実際の住所が、記載されていた住所と異なっていたため、Grabで向かう際には注意が必要だと思いました。

Guest via Airbnb★★★★★ 2026-08-27

This Villa is beautiful and a wonderful stay! The open Roman style architecture makes it feel very inviting with the beautiful yard by the river that you can hear running through the evening. The staff were very responsive and the owner is very nice, involved and accommodating. My sister and our children did not want to leave and it’s walking distance to a ton of shops and amazing cafés and restaurants. And about …

Verified stays, synced from our booking system (Airbnb, Booking.com, direct). Each villa page shows its full rating and review count; the average is calculated over all reviews, not only those shown.

Questions owners ask

Guest services and villa concierge: FAQ

Do guests pay extra for concierge?
Services are paid to the provider at their price; the concierge itself is part of management.
Is the guest line really 24/7?
Yes, staffed by our team in Bali.
Can I set rules for what guests may book?
Yes: events, extra guests, pets and noise are written into the house rules.

Start with a conversation

Let’s look at your villa.

Send us the location and a couple of photos; we come back with an honest assessment and our terms.

Message us on WhatsApp  Estimate your income

Owner guides: fees, contracts, occupancy

Written by The Host Bali team, who manage the villas on this site.

All guides →