The team · Bali
A person, not a hotline. Every villa we manage has a named villa manager who owns the calendar, the guests and the house, and behind them a housekeeping team, a maintenance round, a guest desk and finance. This page is about who does what and how you reach them.
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In detail
One manager is responsible for your villa: pricing decisions, guest problems, staff, repairs and the monthly statement. You have their WhatsApp. They visit the villa every week and know the pool pump by its noise.
Housekeeping crews per area; a maintenance and pool round that covers Sanur and Renon from our Sanur base, Canggu, Pererenan and Umalas from the west, and the Bukit from Ungasan; a guest desk that answers around the clock; and finance, which prepares statements and payouts.
Guest messages are answered around the clock. Owner messages are answered during Bali working hours, usually within the same day, and urgent matters at any time. Anything that costs money above your monthly budget is escalated to you before it is spent.
A WhatsApp thread per villa, a monthly statement with a short written summary, and a call whenever you want one. Owners living abroad get photos and video walk-throughs on request; see the page for overseas owners.
Owner-first terms
We earn only when you earn: a single 20% commission on the bookings your villa actually makes. No monthly fee, no onboarding fee, no markup on repairs.
See what the 20% coversQuestions owners ask
Start with a conversation
Send us the location and a couple of photos; we come back with an honest assessment and our terms.
Message us on WhatsApp Estimate your incomeWritten by The Host Bali team, who manage the villas on this site.