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Your villa manager and local team

A person, not a hotline. Every villa we manage has a named villa manager who owns the calendar, the guests and the house, and behind them a housekeeping team, a maintenance round, a guest desk and finance. This page is about who does what and how you reach them.

Free villa assessment · 20% commission on actual revenue, nothing fixed · reply within hours

In detail

Your named villa manager

One manager is responsible for your villa: pricing decisions, guest problems, staff, repairs and the monthly statement. You have their WhatsApp. They visit the villa every week and know the pool pump by its noise.

The team behind the manager

Housekeeping crews per area; a maintenance and pool round that covers Sanur and Renon from our Sanur base, Canggu, Pererenan and Umalas from the west, and the Bukit from Ungasan; a guest desk that answers around the clock; and finance, which prepares statements and payouts.

Response times and escalation

Guest messages are answered around the clock. Owner messages are answered during Bali working hours, usually within the same day, and urgent matters at any time. Anything that costs money above your monthly budget is escalated to you before it is spent.

How we communicate with owners

A WhatsApp thread per villa, a monthly statement with a short written summary, and a call whenever you want one. Owners living abroad get photos and video walk-throughs on request; see the page for overseas owners.

Owner-first terms

20% of actual revenue.
Nothing fixed.

We earn only when you earn: a single 20% commission on the bookings your villa actually makes. No monthly fee, no onboarding fee, no markup on repairs.

See what the 20% covers
  • 20% on real revenue, nightly and monthly alike
  • Expenses pre-approved and shown with receipts
  • Your villa, your rules: owner stays, house limits, floor price
  • Direct-booking site cuts platform fees on part of bookings
  • Clear exit terms: leave if we do not deliver

Questions owners ask

Your villa manager and local team: FAQ

Can I meet the manager before signing?
Yes; the first villa visit is done by the manager who would run it.
How many villas does one manager run?
Enough to know each one; we add managers as we add villas rather than stretching one across an island.
Do you have jobs available?
This page is about our service to owners; vacancies are not listed here.

Start with a conversation

Let’s look at your villa.

Send us the location and a couple of photos; we come back with an honest assessment and our terms.

Message us on WhatsApp  Estimate your income

Owner guides: fees, contracts, occupancy

Written by The Host Bali team, who manage the villas on this site.

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