1. Who we are
These terms apply to thehostbali.com and to every stay booked through us. In this document “we”, “us” and “The Host Bali” mean legal entity name, PT …, registered in Indonesia under NIB / business licence no., with an office at Jl. Pantai Berawa No. 88, Tibubeneng, Canggu, Badung, Bali 80361, Indonesia.
By requesting a booking, confirming a stay or using this website you accept these terms. If you book the same villa through Airbnb, Booking.com or another platform, that platform’s terms govern the payment and cancellation of that booking, and these terms apply only to the stay itself.
2. What we do
We rent out and manage private villas in Bali. Every villa listed on this site is under our management — we hold the keys, meet guests and handle the property during the stay. We are not a booking agent for third-party villas.
Villa descriptions, photographs and amenity lists are kept as accurate as we can make them. Occasional changes happen (a piece of equipment fails, a neighbouring building goes up); where a change materially affects your stay we tell you before arrival and you may cancel for a full refund of amounts paid to us.
3. Booking and confirmation
A booking exists only once we confirm it in writing and the deposit has been received. An enquiry, a held date or an unpaid quote is not a booking.
Prices are quoted per night in currency, e.g. IDR / USD and, unless the quote says otherwise, include taxes and service charge — specify. Not included: list exclusions — e.g. airport transfer, extra cleaning, early check-in.
Payment schedule: % deposit to confirm, balance due N days before arrival. Accepted payment methods: bank transfer / card / GuestyPay — specify.
4. Cancellation and changes
Cancellation by the guest: e.g. free cancellation up to 30 days before arrival; 50% up to 14 days; no refund thereafter
If we have to cancel — for reasons such as damage to the property, a failure of essential services or a legal restriction — we will offer a comparable villa of the same standard or refund every amount paid to us in full. Our liability in that case is limited to the amounts you have paid us.
Date changes are subject to availability and to any rate difference. Requests made less than N days before arrival are treated as a cancellation.
5. Staying in the villa
Check-in from 14:00, check-out by 11:00. Earlier or later times are possible when the calendar allows; ask us in advance.
The number of guests must match the booking. Guests not on the booking may not stay overnight without our written agreement. The maximum occupancy of each villa is stated on its page.
Parties and events are not allowed unless agreed with us in writing. Please respect quiet hours between 22:00 and 08:00 — most of our villas sit in residential neighbourhoods.
Smoking is not permitted indoors. Pets: allowed with fee / not allowed — specify.
Children are welcome. Pools at our villas are not fenced, and children must be supervised at all times. Bali is tropical: insects and geckos are part of the environment, and short power or internet interruptions occasionally happen through no fault of ours.
6. Security deposit and damage
We may ask for a refundable security deposit of amount, taken before or on arrival and returned within N days of check-out after the villa has been inspected.
You are responsible for damage caused by you or your guests beyond normal wear. We will always show you photographs and a cost breakdown before charging anything.
7. Liability
We take care of the villa, but you use the property, its pool and its equipment at your own risk. We are not liable for injury, illness, loss or theft of personal belongings except where caused by our negligence.
We are not liable for events outside our control — natural events, volcanic activity, epidemics, strikes, government restrictions, or failures of public electricity, water or internet supply. Where such an event prevents the stay, we will offer alternative dates, an alternative villa or a refund of amounts paid to us.
Nothing in these terms limits liability that cannot be limited under Indonesian law.
8. Complaints
Tell us during the stay, not after it. Message the number on your booking confirmation or WhatsApp +62 812 3908 1021 — most problems are solved the same day, and issues raised only after check-out are much harder to put right.
9. Governing law
These terms are governed by the laws of the Republic of Indonesia. Disputes that cannot be settled between us will be submitted to court / arbitration body — specify.
We may update these terms; the version published on this page at the time of your booking is the one that applies to it.